I will finish my 50th in September when we fly Southwest back east to Hartford, Connecticut to then go on to Vermont. Now we have booked our 30th anniversary trip to Hawaii so that my husband can complete his 50th state. I love flying with an airline that treats not only their customers, but also their employees well. Also, I know several Southwest employees and they love their jobs. Now you can’t, but that is because of the federal government and not because of Southwest. For years you could change or cancel a ticket and put the points back in your family points bank and we lived that especially when our kids were in college.
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We have been traveling on Southwest as a family for over 35 years! We love Southwest because the staff is always friendly, they are helpful and answer quickly when you call in, the flight attendants gave us champagne on our honeymoon in 1989, you can cancel or make changes on a reservation without it being a major trauma and without any additional fees, they fly where we want to fly and last, but not least we can have two free checked bags and carryons. I am very satisfied outside of this experience but question whether or not I should use Southwest when traveling with a golf bag.
My star rating is a 1 based on this experience. Needless to say I am in need of tracking this down instead of proactive reach out to a loyal client who travels 65+ times per year, a Southwest Visa cardholder, and Companion Pass holder for 5+ years. I filed a claim with Southwest and was assured it would be expedited and I would be reached out to inside two weeks - not the case. All in all about $1,200-$1,500 in total damage. Bottom line, the golf bag was run over by either a baggage transporter or a large heavy piece of equipment. The Club Glove protective insert was snapped and the Club Glove travel bag was severely damaged including a buckle snapped entirely off the strap and the protective backing torn from the material. The golf bag had both legs snapped off and damaged beyond repair.
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The driver and fairway wood heads were smashed/dented and impossible to repair. Lauderdale arriving 2 days late and incredibly damaged - 4 golf clubs had the heads snapped off including a driver, 2 fairway woods, and a pitching wedge. For starters, his golf bag was sent to the west coast instead of Ft. My son traveled with family friends to Fort Lauderdale late July for a week at the beach and golf. I have had A-List Preferred for the past 5 years with the vast majority of my experiences incredibly positive with one exception. You can then use those points to purchase more flights! Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. Sign up for Rapid Rewards® and earn points on your flights. Use our app to quickly book all of your travel needs. More of a rental car person? You can do that in the app, too. Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking.
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2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.Ĭontact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.” Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.ġAvailable only on WiFi-enabled aircraft. Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account.’ You can now use Travel Funds, Southwest LUV Vouchers, and Gift Cards when changing your flight in the app. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!Īpple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Get mobile boarding passes for all passengers on your trip 24 hours in advance.
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. Use Face ID® to make booking even faster! You can also store your credit cards. Plus, add extras like EarlyBird Check-In®.īook a trip in just a few quick taps.